What is our Return/Exchange Policy?
We offer a very easy and generous 30-day money back guarantee. If you ordered by mistake or no longer need an item, we will take it back. Unfortunately, a few people have abused this offer so we have the following, and what we believe to be, reasonable, restrictions to this policy:
We accept exchanges and returns for 30 days on most items* from the original ship date for non-defective items. Items must be UNUSED and UNWORN with the original undamaged / unopened product packaging. Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 20% restocking charge.
* Gun parts can only be returned if they are unused and in resalable condition. If the item is defective, ie, does not function, we will accept it within the 30 day period only.
* Targets can not be returned.
*Closeout, Sale or items purchased at special events/sales where we indicated “All Sales Final-No Returns or Exchanges” cannot be returned.
Custom Gun Builds and Gunsmithing:
Due to the nature of this work and the labor and parts that need to be custom fitted, there are NO REFUNDS on custom gun builds.
Once you order the work to be performed there is no recourse or refund available. We do stand behind our work 100% and strive to produce quality items. However, we are human and mistakes sometimes happen….in this case, we will fix our mistake to your satisfaction. No refunds are available on Custom Gun Builds or Gunsmithing.
Custom orders (gun builds, slide cuts, laser engraving, frame work, re-sizing, refinishing, etc.) require payment in full at the time of placing the order and are NON REFUNDABLE.
Defective Item Return/Exchange:
For returns/exchanges on defective items please contact our Customer Service department at (912) 445-5803 to request a pre-paid label for the defective merchandise. You MUST use our return label, otherwise return shipping costs will not be reimbursed.
Contact us right away if your shipment arrived damaged or has been lost/stolen.
In the unlikely event that your UPS or USPS shipment is lost/stolen/delayed, contact the shipping company first and attempt to determine where the package is or when it will arrive. Then contact us and we will begin the process of searching for the item and starting a claim. We are not the shipping company. We do not run or manage our shipping companies. We will help in every way we can, but we can’t control weather delays, human errors or solve missing package mysteries. Sadly, these things happen and we deal with them one at a time.